PrincipalResponsibilities
· Monitor the ticket system, follow Helpdesk procedure todiagnose and respond in a timely, standardized, and customer service-orientedmanner to user support requests. Escalate situations requiring urgent attentionor additional assistance to ensure effective IT infrastructure to meet businessneeds;
· Improve Helpdesk service and systems byproviding assistance in researching, evaluating, and executing IT projectswhile maintaining and contributing in the specific technical area ofresponsibility (e.g., specific assigned systems, or processes within Helpdesk);
· Handle the setup, configuration, andmaintenance of office computers and related equipment including printers, wiringsystem, phones, etc. to maximize employee efficiency and minimize employeedowntime;
· Document issueresolution and recommend changes to procedures to reflect current state.
MinimumRequirements
· Juniordegree or above
· ComputerScience or IT related majors
· Minimum1 year working experience within IT (internship experience within IT isalso acceptable)
· Fundamentalcomputer skills in Windows, MS office and other PC software, PC troubleshootingknowledge
· Goodcustomer service skills
· Goodcommunication skills
· Goodproblem solving skills
· GoodEnglish skills (verbal and written)
· Goodresearch ability from Internet
IT 助理-桌面支持
工作职责:
· 响应用户IT相关问题请求
· 参与并实施IT运维及开发相关项目
· 总结并分享日常问题解决方案,提出内部改善计划
任职要求:
· 大专或以上文凭,计算机或IT相关专业
· 1年以上IT相关工作经验
· 熟悉基本计算机软硬件知识,Windows系统及Office系列软件操作
· 掌握良好的客户服务技巧
· 具备良好的中英文沟通能力
有意者联系我:262792318@qq.com
· Monitor the ticket system, follow Helpdesk procedure todiagnose and respond in a timely, standardized, and customer service-orientedmanner to user support requests. Escalate situations requiring urgent attentionor additional assistance to ensure effective IT infrastructure to meet businessneeds;
· Improve Helpdesk service and systems byproviding assistance in researching, evaluating, and executing IT projectswhile maintaining and contributing in the specific technical area ofresponsibility (e.g., specific assigned systems, or processes within Helpdesk);
· Handle the setup, configuration, andmaintenance of office computers and related equipment including printers, wiringsystem, phones, etc. to maximize employee efficiency and minimize employeedowntime;
· Document issueresolution and recommend changes to procedures to reflect current state.
MinimumRequirements
· Juniordegree or above
· ComputerScience or IT related majors
· Minimum1 year working experience within IT (internship experience within IT isalso acceptable)
· Fundamentalcomputer skills in Windows, MS office and other PC software, PC troubleshootingknowledge
· Goodcustomer service skills
· Goodcommunication skills
· Goodproblem solving skills
· GoodEnglish skills (verbal and written)
· Goodresearch ability from Internet
IT 助理-桌面支持
工作职责:
· 响应用户IT相关问题请求
· 参与并实施IT运维及开发相关项目
· 总结并分享日常问题解决方案,提出内部改善计划
任职要求:
· 大专或以上文凭,计算机或IT相关专业
· 1年以上IT相关工作经验
· 熟悉基本计算机软硬件知识,Windows系统及Office系列软件操作
· 掌握良好的客户服务技巧
· 具备良好的中英文沟通能力
有意者联系我:262792318@qq.com