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Hello people,
哎呀，大家吼，
Here’s the latest on the price roll-back. Sorry for the wait, as you might imagine this is a somewhat complicated process so thank you for your patience whilst we sorted this out:
以下是关于这次价格回滚的最新信息。各位客官久等啦，这次调整的过程还挺复杂，所以多谢各位的耐心等待，让我们得以把事做完：
Prices on all Paradox products, in all currencies except USD (since USD prices were not changed), have reverted back to their pre-increase levels as of today. Additionally, now the price rollback has been completed prices will be frozen for a period of three months.
P社旗下的所有游戏，凡用美元以外支付的（美元区没涨），都将在今天恢复涨价前的价格水平。这次降价后的价格也将冻结三月不变。
After exploring options with our sales partners, we’ve come to the conclusion that partial refunds (as in, refunding the price difference) aren’t practically possible. Instead, we will gift everyone who purchased any Paradox product between May 17 and today (including pre-orders of Steel Division: Normandy 44 made before May 17), in any currency except USD (where prices were not changed), a free copy of a full PC game or two DLC, as a gesture of goodwill.
我们和销售伙伴讨论了一波降价方案，发现直接给你们退差价的操作并不实际。作为补偿，我们将为从5月17日至今，用美元以外方式（美元区没涨），购买任何P社游戏（包括5月17日前预定钢铁之师：诺曼底44）的小伙伴，免费送一份游戏本体或两份DLC，来展现我们瑞典人的老实厚道。
The games on offer will be:
可选的游戏本体有：
•Stellaris 群星
•Hearts of Iron IV 钢铁雄心4
•Crusader Kings 2 王国风云2
•Europa Universalis IV 欧陆风云4
•Magicka 2 魔能2
•Tyranny 暴君
OR, if you prefer, TWO from the list of the following DLC:
或者从这儿选俩DLC：
•HoI IV: Death or Dishonor 钢铁雄心4：玉碎瓦全
•EU IV: Third Rome 欧陆风云4：第三罗马
•CK II: Monks and Mystics 王国风云2：僧侣与神秘主义者
•Stellaris: Utopia 群星：乌托邦
•Tyranny: Tales from the Tiers 暴君：阶层传奇
Should you happen to already own all of the above then the system will credit you equivalent giftable keys.
如果你已拥有上述游戏或DLC，那系统会自动给你库里送一份对应的key。
In order to claim your game/DLC’s you need to fill in the form at the following location:https://support.paradoxplaza.com/hc/en-us/requests/new?ticket_form_id=114093963414
想要回赠的话你得先来这个网址填个表格：
https://support.paradoxplaza.com/hc/en-us/requests/new?ticket_form_id=114093963414
IMPORTANT: We are accepting requests up to 23:59 CEST on the 9th August. You must submit your completed form by this date. Additionally, please note that you will not receive the content immediately, it will take some time for us to process all of the requests. The current deadline we are working towards is the 30th September 2017, check your email for further updates/next steps leading up to that date.
注意：请求截止至中欧夏令时8约9日23:59前。你需要在那之前填好表格。请注意，你可能不会立即收到获赠内容，我们需要花些时间来处理各位的请求。这整件事儿的截止日期是17年9月30号，记得在那之前检查你的邮箱，查看我们的反馈邮件，或者进行下一步的行动。
To be considered a “complete form” you need to include:
完整的表格应包含：
1.Your order ID 订单号
2.The currency used for the purchase 支付所用货币
3.Details of the platform you redeemed your product on 支付所用平台
4.A copy of your receipt 收据备份件
5.Your email 你的邮箱
6.The requested product/s you’d like to receive 你所希望收到的回赠礼物
Finally, we’d like to take the opportunity to once again say we’re sorry about our handling of this issue. We value our community and the passion you have for our products, and we know we’re lucky to have you. Of course, it should go without saying that as a result of this experience we will be looking at our internal processes to ensure that we can improve for the future.
最后，我还是想和大家诚挚的道个歉，为带来的这些麻烦说声对不起。我们真的很重视你们，重视大家对我们作品的热爱。不管怎么说，有了这次的教训，下次我们一定会自我考察，多加改善，真的很对不起。
--------------------------------------------------------------------------------------------------------------------------------
Additional FAQ 问答部分
FAQ GoG 关于GoG平台
Q: I bought my product from GoG, which products will I be able to claim?
问：我是在GoG平台上买的游戏，该咋领啊？
A: You will be able to claim a free game or DLC from our catalog on GoG. If you already own everything or do not wish to have any of our products on GoG, you can choose a Steam key from the selected titles.
答：你能在我们位于GoG的产品目录上免费领取游戏或DLC。如果你啥都有了，或者不想在GoG平台激活的话，你也可以从列表里选择换为steam的key。
FAQ App Store 关于App Store平台
Q: I bought my product in the Apple store on my Mac, which products will I be able to claim?
问：我是用Mac在App Store里买的游戏，这该咋领啊？
A: You will be able to claim a free game from our Catalog on the app store. If you already own everything or do not wish to have any of our products from the app store, you can choose a Steam key from the selected titles.
答：你能在我们位于App Store的产品目录上免费领取游戏或DLC。如果你啥都有了，或者不想在App Store平台激活的话，你也可以从列表里选择换为steam的key。
FAQ Steam Key Re-seller and Steam 关于steam与key代购
Q: I bought a Steam key through one of your approved re-sellers or the Steam store. Which products will I be able to claim?
问：我是从合法经销商／steam平台卖的游戏key，我能领个啥呢？
A: You will be able to choose from the selected titles as mentioned in our main Pricing Discussion forum post.
答：你能在我们给出的列表里按规则任选。
FAQ Origin Origin平台
Q: I bought a product on Origin, which products will I be able to claim?
问：我是在Origin平台买的游戏，我该咋领啊？
A: The pricing update never went live on Origin, therefore you are NOT eligible.
答：大兄逮，这次价格波动和Origin平台无关，您凉快去吧。
FAQ Twitch Twitch平台
Q: I bought a product on Twitch, which products will I be able to claim?
问：我是在Twitch平台买的游戏，我该咋领啊？
A: Twitch only sells our products in USD, therefore you are NOT eligible.
答：Twitch平台只用美元支付，不涉及这次的价格波动。
FAQ General 常见问题
Q: Who’s eligible for this?
问：那到底咋才能领呢？
A: Any customer who purchased one of our games from our approved re-sellers and didn’t pay in USD is eligible. The reason for this is that the USD price was never changed, hence you never paid the new, higher price point.
答：在合法经销商处用美元以外货币购买游戏的都行，用美元买的不行，因为美元价格就没变过，所以不涉及降价问题。
Q: How do I go about getting my requested games/DLC?
问：那该咋领呢？
A: Please follow the instructions at the top of this post.
答：请跟着上文中的步骤一步步来。
Q: I already own everything, what will I get?
问：你能给的我啥都有了，咋办呢？
A: You will receive Steam key/s for the product/s you choose from the selected titles.
答：你将收到一份所选产品对应的key。
Q: I made several orders during the price change, do I get one key per order?
问：涨价期间我下了好几个单，是不是每个单都能领一份啊？
A: No, each customer is eligible for one key, regardless of the number of orders or the size of the order/orders
答：不，每个客户只能领一次，无论你涨价期间订了多少个单，每个单价格多少。（小样，想赚我P社的钱？）
哎呀，大家吼，
Here’s the latest on the price roll-back. Sorry for the wait, as you might imagine this is a somewhat complicated process so thank you for your patience whilst we sorted this out:
以下是关于这次价格回滚的最新信息。各位客官久等啦，这次调整的过程还挺复杂，所以多谢各位的耐心等待，让我们得以把事做完：
Prices on all Paradox products, in all currencies except USD (since USD prices were not changed), have reverted back to their pre-increase levels as of today. Additionally, now the price rollback has been completed prices will be frozen for a period of three months.
P社旗下的所有游戏，凡用美元以外支付的（美元区没涨），都将在今天恢复涨价前的价格水平。这次降价后的价格也将冻结三月不变。
After exploring options with our sales partners, we’ve come to the conclusion that partial refunds (as in, refunding the price difference) aren’t practically possible. Instead, we will gift everyone who purchased any Paradox product between May 17 and today (including pre-orders of Steel Division: Normandy 44 made before May 17), in any currency except USD (where prices were not changed), a free copy of a full PC game or two DLC, as a gesture of goodwill.
我们和销售伙伴讨论了一波降价方案，发现直接给你们退差价的操作并不实际。作为补偿，我们将为从5月17日至今，用美元以外方式（美元区没涨），购买任何P社游戏（包括5月17日前预定钢铁之师：诺曼底44）的小伙伴，免费送一份游戏本体或两份DLC，来展现我们瑞典人的老实厚道。
The games on offer will be:
可选的游戏本体有：
•Stellaris 群星
•Hearts of Iron IV 钢铁雄心4
•Crusader Kings 2 王国风云2
•Europa Universalis IV 欧陆风云4
•Magicka 2 魔能2
•Tyranny 暴君
OR, if you prefer, TWO from the list of the following DLC:
或者从这儿选俩DLC：
•HoI IV: Death or Dishonor 钢铁雄心4：玉碎瓦全
•EU IV: Third Rome 欧陆风云4：第三罗马
•CK II: Monks and Mystics 王国风云2：僧侣与神秘主义者
•Stellaris: Utopia 群星：乌托邦
•Tyranny: Tales from the Tiers 暴君：阶层传奇
Should you happen to already own all of the above then the system will credit you equivalent giftable keys.
如果你已拥有上述游戏或DLC，那系统会自动给你库里送一份对应的key。
In order to claim your game/DLC’s you need to fill in the form at the following location:https://support.paradoxplaza.com/hc/en-us/requests/new?ticket_form_id=114093963414
想要回赠的话你得先来这个网址填个表格：
https://support.paradoxplaza.com/hc/en-us/requests/new?ticket_form_id=114093963414
IMPORTANT: We are accepting requests up to 23:59 CEST on the 9th August. You must submit your completed form by this date. Additionally, please note that you will not receive the content immediately, it will take some time for us to process all of the requests. The current deadline we are working towards is the 30th September 2017, check your email for further updates/next steps leading up to that date.
注意：请求截止至中欧夏令时8约9日23:59前。你需要在那之前填好表格。请注意，你可能不会立即收到获赠内容，我们需要花些时间来处理各位的请求。这整件事儿的截止日期是17年9月30号，记得在那之前检查你的邮箱，查看我们的反馈邮件，或者进行下一步的行动。
To be considered a “complete form” you need to include:
完整的表格应包含：
1.Your order ID 订单号
2.The currency used for the purchase 支付所用货币
3.Details of the platform you redeemed your product on 支付所用平台
4.A copy of your receipt 收据备份件
5.Your email 你的邮箱
6.The requested product/s you’d like to receive 你所希望收到的回赠礼物
Finally, we’d like to take the opportunity to once again say we’re sorry about our handling of this issue. We value our community and the passion you have for our products, and we know we’re lucky to have you. Of course, it should go without saying that as a result of this experience we will be looking at our internal processes to ensure that we can improve for the future.
最后，我还是想和大家诚挚的道个歉，为带来的这些麻烦说声对不起。我们真的很重视你们，重视大家对我们作品的热爱。不管怎么说，有了这次的教训，下次我们一定会自我考察，多加改善，真的很对不起。
--------------------------------------------------------------------------------------------------------------------------------
Additional FAQ 问答部分
FAQ GoG 关于GoG平台
Q: I bought my product from GoG, which products will I be able to claim?
问：我是在GoG平台上买的游戏，该咋领啊？
A: You will be able to claim a free game or DLC from our catalog on GoG. If you already own everything or do not wish to have any of our products on GoG, you can choose a Steam key from the selected titles.
答：你能在我们位于GoG的产品目录上免费领取游戏或DLC。如果你啥都有了，或者不想在GoG平台激活的话，你也可以从列表里选择换为steam的key。
FAQ App Store 关于App Store平台
Q: I bought my product in the Apple store on my Mac, which products will I be able to claim?
问：我是用Mac在App Store里买的游戏，这该咋领啊？
A: You will be able to claim a free game from our Catalog on the app store. If you already own everything or do not wish to have any of our products from the app store, you can choose a Steam key from the selected titles.
答：你能在我们位于App Store的产品目录上免费领取游戏或DLC。如果你啥都有了，或者不想在App Store平台激活的话，你也可以从列表里选择换为steam的key。
FAQ Steam Key Re-seller and Steam 关于steam与key代购
Q: I bought a Steam key through one of your approved re-sellers or the Steam store. Which products will I be able to claim?
问：我是从合法经销商／steam平台卖的游戏key，我能领个啥呢？
A: You will be able to choose from the selected titles as mentioned in our main Pricing Discussion forum post.
答：你能在我们给出的列表里按规则任选。
FAQ Origin Origin平台
Q: I bought a product on Origin, which products will I be able to claim?
问：我是在Origin平台买的游戏，我该咋领啊？
A: The pricing update never went live on Origin, therefore you are NOT eligible.
答：大兄逮，这次价格波动和Origin平台无关，您凉快去吧。
FAQ Twitch Twitch平台
Q: I bought a product on Twitch, which products will I be able to claim?
问：我是在Twitch平台买的游戏，我该咋领啊？
A: Twitch only sells our products in USD, therefore you are NOT eligible.
答：Twitch平台只用美元支付，不涉及这次的价格波动。
FAQ General 常见问题
Q: Who’s eligible for this?
问：那到底咋才能领呢？
A: Any customer who purchased one of our games from our approved re-sellers and didn’t pay in USD is eligible. The reason for this is that the USD price was never changed, hence you never paid the new, higher price point.
答：在合法经销商处用美元以外货币购买游戏的都行，用美元买的不行，因为美元价格就没变过，所以不涉及降价问题。
Q: How do I go about getting my requested games/DLC?
问：那该咋领呢？
A: Please follow the instructions at the top of this post.
答：请跟着上文中的步骤一步步来。
Q: I already own everything, what will I get?
问：你能给的我啥都有了，咋办呢？
A: You will receive Steam key/s for the product/s you choose from the selected titles.
答：你将收到一份所选产品对应的key。
Q: I made several orders during the price change, do I get one key per order?
问：涨价期间我下了好几个单，是不是每个单都能领一份啊？
A: No, each customer is eligible for one key, regardless of the number of orders or the size of the order/orders
答：不，每个客户只能领一次，无论你涨价期间订了多少个单，每个单价格多少。（小样，想赚我P社的钱？）
IP属地:江苏
3楼2017-07-07 11:38
3楼2017-07-07 11:38收起回复
对应论坛页面：https://forum.parado防xplaza.com/forum/index.php?t狼hreads/pricing-ch防ange-rollback-inform神ation-thread-latest-news-here.10牛31635/
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